Frequently asked questions
What is the best way to get started?
Please share as many details with us as possible by filling out THIS form or emailing us at admin@silver-merch.com.
Once we receive your project details, we will put together a custom design proposal curated to your specifications.
What are standard timelines?
Once an order is confirmed, we will provide you with your approximate delivery timeline. Production and shipping timelines will vary depending on the product, level of customization, and shipping method.
If you have a specific timeline, please let us know upfront.
What are your minimum order quantities?
Our minimum order quantities will vary depending on the level of customization. For decorated merchandise, minimums typically start at 25 units. For custom merchandise, minimums will typically start at 100 units.
Do you offer samples?
Yes, we strongly recommend sampling items prior to full production.
Do you offer fulfillment services?
Yes, on a case by case basis. We work with trusted fulfillment partners to pick, pack, and ship your order according to specifications. Please reach out to us directly for additional detail.
Are orders final sale?
Yes, since orders are produced according to client specifications and designs, all orders are final sale.
Do you offer rush services?
Yes, on a case by case basis. Please reach out to us directly for additional detail.
What are your terms of service?
Please review our terms of service here: Terms of Service
Get in Touch
We would love to work with you to bring new pieces to life. Please fill out the form at the link below to get in touch with our team: